Policies

Content

Engagement & Scope

We provide residential care under a defined scope. Work is confirmed only after consultation review and, when applicable, an evaluative walkthrough. Services are not offered as open-ended tasks or undefined “as-needed” requests.

Access, Entry, and Home Readiness

To work responsibly inside a private home, we require:

• Clear access to the home at the agreed time

• A safe working environment (including stable temperature, lighting, and utilities)

• Secure containment of valuables, sensitive documents, and personal items you do not want handled

• Pets safely secured when requested

If conditions prevent safe or responsible work, service may be paused or rescheduled.

Arrival Windows and On-Site Conditions

We operate with professionalism and discretion. Exact arrival times may vary due to travel and prior site conditions. We will communicate if delays occur.

Cancellations & Rescheduling

Because service windows are reserved and preparation occurs before arrival:

• We request as much notice as possible for cancellations or rescheduling.

• Same-day cancellations may be subject to a reserved-time fee.

• Repeated last-minute cancellations may result in suspension of future availability.

(If you want, you can later define a specific notice window internally without publishing it.)

Service Holds, Pauses, and Re-Entry

We may place service on hold if any of the following occur:

• Conditions in the home repeatedly prevent responsible work

• Access reliability breaks down

• The working relationship becomes misaligned with the standard of care

• Safety risks arise (chemical exposure, biohazards, unsafe environments)

Re-entry may require an evaluative walkthrough and/or corrective initiation depending on current conditions.

Safety, Hazardous Conditions, and High-Risk Zones

We do not proceed in environments that present unreasonable risk. This includes (but is not limited to):

• Active mold growth, sewage, pests, or unknown biological hazards

• Unsafe structural conditions

• Exposure to dangerous chemicals or volatile residues

• Unsecured aggressive animals

If a specialized professional is required, we will advise and pause service until conditions are resolved.

Materials, Surfaces, and “Reveal, Not Conceal”

Our standard is rooted in material intelligence and honest outcomes. Some wear, etching, discoloration, or damage may be revealed when buildup is removed. We will not “conceal” underlying condition with residue-heavy products or cosmetic masking.

You agree that:

• Pre-existing damage is not the responsibility of the service provider

• Certain surfaces require conservative handling

• Not all outcomes are cosmetic “like-new” results, especially on compromised materials.

Products and Chemical Sensitivities

We prioritize low-toxicity, responsible product choices. If you have allergies, sensitivities, or product restrictions, you must disclose them before service. We cannot guarantee a zero-allergen environment, but we can operate with disclosed constraints.

Valuables and Sensitive Items

Clients are responsible for securing cash, jewelry, heirlooms, firearms, confidential documents, and irreplaceable items. If an item is highly valuable or emotionally sensitive, it should be secured before service.

Breakage and Incident Reporting

If an incident occurs, it will be documented and disclosed. Reasonable care is taken at all times; however, homes contain fragile items and complex environments. We do not assume responsibility for pre-existing instability, improperly installed fixtures, or items placed in precarious positions.

Photos and Documentation

We may take limited photos for internal documentation of conditions, risk areas, and outcomes. These are not used publicly without written permission. You may opt out of documentation, but doing so may limit our ability to evaluate or track conditions over time.

Payment

Payment terms are communicated privately during consultation and confirmation. We do not publish pricing or packages. Past-due balances may pause service availability until resolved.

Communication Standards

Clear, respectful communication is required. We do not engage in argumentative or demeaning exchanges. Boundaries protect service quality and discretion.

Refusal of Service

We reserve the right to refuse or discontinue service when safety, alignment, access reliability, or conduct fails to meet the standard required to work in a private home environment.